Refund Policy
Last updated: September 2026
What is refundable
If an order is cancelled or an item is returned under this policy, we refund the price of the items only (the order subtotal).
The service fee is non-refundable. It covers payment processing charged by our provider and our order handling, and those costs are incurred as soon as an order is placed — they are not returned to us when a payment is reversed. Any delivery fee already incurred is likewise non-refundable once a courier has been dispatched.
Example: an item priced ₱100 with a ₱10 service fee is charged ₱110. The maximum refund is ₱100.
When you can request a refund
- The item is defective, damaged in transit, or materially different from its listing.
- We cancel or cannot fulfil your order (for example, the item is out of stock after you paid).
- You cancel an online order before it has been prepared or handed to a courier.
Change-of-mind returns on correctly supplied items are at our discretion and, where accepted, exclude the service fee and any shipping both ways.
What is not covered
- Normal wear, misuse, or damage after delivery or collection.
- Items marked final sale, and made-to-order or personalised items.
- Sizing or fit issues where the listed measurements were accurate — please check them before ordering.
How to request one
Message us on Facebook or call +63 987 654 3210 within 7 days of receiving or collecting your order. Include your order number (SPC-XXXXXX) and, for damage or defect claims, clear photos.
Processing
Approved refunds for orders paid online are returned to your original payment method through PayMongo. We can only release a refund once our payment processor settles the payment to us, so this can take up to 30 days from approval — we aim to do it sooner whenever we can. Orders paid in person at the shop are refunded in person.
Contact
Street Pro Culture — P&R Mansion Unit 105, 1515 Sto. Sepulcro St. cor. Pres. Quirino Ave., Brgy. 682, Paco, Manila 1007, Philippines. Phone +63 987 654 3210.